IT Industry Secret | ISC VS. Other IT Companies
Shhh, don't tell anyone we told you!
The Pay-By-The-Hour Computer Company
In the IT Industry, we call this the 'break-fix' practice. That's because this type of company bases the majority of their income on the fact that your technology will break, and you will pay them to fix it. These companies usually charge per hour for support, or perhaps offer a discount with blocks of prepaid time. Their technicians come to your office to solve a specific computer issue. These on-site technicians are expensive, and the company they work for often has expectations for the amount of billable time their employees need to have. It is a pretty standard practice for the technician to manage their own time to an extent, and they are responsible for producing their own billing and that is reflected in their pay. In a situation like this, the tech wants to complete the task and move on to the next client to rack up enough billable hours to make their boss happy. This leaves them in a position where they simply don't have the time to resolve other issues or run maintenance on systems to minimize downtime and ensure that your entire infrastructure is running smoothly. There's no reason to show anyone in your organization how to resolve even a simple problem (rebooting a router for example) because that means one less billable call in the future. Plus, answering questions and checking into other issues might cut into the other billable visits that tech has that day. This method works well enough for residential users with computer troubles, but let's be serious, you are trying to run a business.
In the end, you end up paying for the technician to come out along with the employee(s) who couldn't work due to the issue.
The "Preventative" Maintenance Computer Company
Some tech support companies might offer to do regular preventative maintenance when visiting their clients, or they schedule out these visits out regularly on specific dates and times. This is so the technician can fill up their day with as many on-site client visits as possible. When the tech visits your office, they usually have a block of time to complete a series of proactive maintenance tasks to keep your IT running well. This sounds pretty good so far, right? Unfortunately, the tech usually doesn't have the flexibility to go over the allotted time, especially without getting approval to bill you. The real kicker is that if the tech finishes the tasks early, they are often instructed to just find other things to do to fill the block of time, or even worse, just move on to the next client. You'll still pay whether you get your hour or if it only takes the tech 15 minutes.
Tech support companies love this model because it gives them guaranteed billable hours and they take no risk because if you need more help, they simply bill you by the hour.
Then, there's OUR way, with ISC!
We do things differently. Stop paying outrageously high hourly rates that can sneak their way into your bill, and get proactive giving everyone in your company the support they need, when they need it, without the huge costs. We call it ISC, and it's designed to give you and your entire organization peace of mind when it comes to your IT. We take the best aspects of hourly support and the best aspects of preventative maintenance, add a live help desk that anyone in your company can call anytime without an extra fee, and bundle it all together into an easy to budget flat rate. To keep our costs low and our clients happy, we've spent a lot of time and money investing in an infrastructure that can automatically monitor your servers and workstations, detecting problems before they cause you downtime. The flat rate includes security patches, updates for your virus protection, and much more. And, so you can sleep soundly at night, we offer all of this 24 hours a day, 7 days a week. We can even include unlimited on-site support visits! Get proactive and save time, money, and stress with ISC!
What Our Clients Say
ISC’s Security Risk Assessment helped our Practice meet our HIPPA Compliance and Meaningful Use requirements and the Advanced Security Assessment and Network Security solutions provide ongoing protection for our Network and Patient Data.
ISC’s IT Consulting, Sourcing and Managed Support Services provides a Total Solution for all our IT needs. They met with us to understand our business, budget and IT requirements. They implemented the solution and their Managed IT Services provide ongoing protection for our supply chain. This allows us to focus on growing our business and serving our customers’ needs. We have peace of mind that our IT is supported and our customer data is protected.
It wasn't until someone called to see if we had an IT service provider that I realized I have used the services of ISC for over 20 years and have relied on their expertise. In a previous job, ISC managed our SQL server and POS system for 30+ stores in 5 states plus our office network. In my present job, they have been there when we expanded from a 3-person office to over a dozen employees across 4 states. We are able to collaborate using Microsoft Office 365 and a virtual private network. The staff is experienced, knowledgeable and extremely helpful. I wouldn't trust anyone else.
As a mid-size manufacturer of custom woodwork our operations are large enough to be complex but too small to justify an internal IT staff. ISC has been an ideal fit for us. Capable, responsive, cost-efficient, and they share our customer-centric values. ISC allows us to focus on what we do best with the peace of mind knowing our IT infrastructure is in good hands.
I am pleased to strongly recommend the team at ISC Kentucky. For years we attempted to support our IT hardware and software installation/upgrade needs internally with limited success. The ISC team effectively assessed our current state, established and executed an improvement plan that covered immediate needs AND projected risks, and have consistently supported our ongoing needs…largely via remote access…in a timely and efficient manner. Partnering with ISC has been clearly one of the best decisions we’ve made for our business…so we can focus on the business.
I could not be more satisfied with ISC Kentucky. They were vital in advising, implementing, and supporting my family medicine practice network. Every time I have needed network support their service was prompt and courteous. I feel that I am a valued customer and they have my best interests in mind.
We have been using ISC Kentucky for almost 2 years. We were in the market looking for an IT company to take care of our needs as a skilled nursing home. One of our board members uses ISC and gave us James Naive as a contact for them. We have been more than satisfied with their work and their knowledge of what we needed and when we needed it. They came in and looked around our building assessed what we had and developed a plan for us to follow to get where we needed to be. I rest much more comfortably knowing that our IT solutions are in their hands. I would highly recommend ISC Kentucky to anyone looking to solve their IT problems. ISC have professional and knowledgeable staff that have handled any situation that we have had in the last 2 years.
As a company we brought in ISC to handle the equipment at our office and 16 locations. They have provided excellent customer service on all levels. They are quick to respond and to resolve any issues. Their office and service staff is efficient, knowledgeable and professional. ISC staff will be instrumental in our planning for the next year. They have been a real asset to our company. We appreciate the relationship and service they have provided.
I have always been completely satisfied with the IT service and support I have received from ISC Kentucky. I have not had to worry about our IT needs since 2008 when we decided to use your services Thanks for all that you do for Rueff and Associates!