Building Trust in Business with a Consistent Approach
For a worker, one of the most maddening things that can happen at work is when there is a lack of consistency with the leadership. It can throw a figurative wrench into everything that you are trying to accomplish. Some examples of people not being consistent include:
- Not doing something when they say they will.
- Not showing up to meetings on time or at all.
- Creating business processes without announcing changes and then expecting people to know what to do without being briefed.
- Promising new services without checking if the company can deliver.
- Guaranteeing success without a plan to do so.
Inconsistency can cause turnover, inefficiency, poor customer service and support, and many other poor results. It affects workers, customers, and even potential customers. Today, we thought we’d take a look at how consistency is important.
Consistency Shows Respect
We might as well start at the most troubling part of being inconsistent when you run a business: it shows a complete lack of responsibility. As a business owner, your staff has to take your lead and your customers make commitments based on your word. If you are just flying by the seat of your pants in every situation, the lack of consistency will be apparent.
Many people take an inconsistent approach, especially one that shows a lack of interest in the issue at hand, to be a giant slap in the face. The best leaders are the ones that lead by example. Doing the right things for your staff and for your customers will be reciprocated at a very high percentage. Building trust has to be on the short list of any organizational leader’s to-do list, so setting the tone and being consistent can really help establish trust.
Consistency Creates a Culture of Accountability
When you work with other people, there has to be some accountability taken by each member of the team, especially in a management capacity. If you are managing people and they have inconsistent results, you wouldn’t say they were doing a good job, would you? The same goes for when you are managing people. If you bring inconsistent leadership, you will get mixed results, inflated costs, and a general lack of productivity.
Consistency Allows for Useful Analysis
One often overlooked reason to prioritize a consistent approach is that if things are done consistently then you can get reliable metrics for any analysis you are going to do. It may take some time to build consistency with new platforms, but after some time (at least three months), if the issue you are trying to measure has been carried out consistently, after a pretty short period of time it will give you the notion if it is working or if it isn’t.
Consistency Defines Your Business
Nowadays businesses do more to manage their reputation than at any other period in business history. They have to, they are exposed in ways older businesses weren’t. If customers and workers get a fair shake and find that your business’ processes are carried out consistently, the negativity will be muted. Consider a Major League Baseball Umpire. His job is to call balls and strikes, and he may have a wider or taller strike zone, but if he constantly calls the same pitches a strike, hitters won’t complain too much. Your business can still be innovative and do things outside the box, but if you change things repeatedly with no warning, people are going to get frustrated.
How consistent is your business? What do you think the most important part about being consistent is? Leave your thoughts in the comments section below and return to our blog for more great business and technology advice.