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ISC Blog

ISC has been serving the Louisville area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Managed IT Can Help You Manage Your Technology Inventory

Managed IT Can Help You Manage Your Technology Inventory

Let me ask you a quick question: when was your critical business technology last updated? When do your software licenses expire? When did your printer last have any maintenance performed on it?

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Tip of the Week: Being Courteous and Professional with a Mobile Device

Tip of the Week: Being Courteous and Professional with a Mobile Device

With how business is conducted today, the capability of your workforce to stay connected while mobile is important. However, it can be equally important that this connectivity doesn’t come at the cost of their manners. Let’s go over a few ways to be more polite as you work remotely using a mobile device.

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Document Your IT Infrastructure

Document Your IT Infrastructure

Quick, off the top of your head, how many network switches are in use at your office? How many wireless access points? How many routers are past their warranty or no longer getting support?

That’s not a question most business owners are asked on a regular basis, and we don’t really expect you to be able to rattle off the answers. You should have all of that information documented though.

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Five Cool Technologies You Can Give for Secret Santa

Five Cool Technologies You Can Give for Secret Santa

The strangest year in our lives is coming to a close and the holidays figure to be just as strange. With the COVID-19 pandemic still roaring away, there probably won’t be a lot of the events that are typical this time of year. That doesn’t have to ruin the time of year, however. Today, we thought that we would take a look at five cool tech gadgets and services that won’t break the bank, but will also be a cool addition under the tree or for your secret santa. 

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Tip of the Week: Sign a PDF in Windows

Tip of the Week: Sign a PDF in Windows

PDFs have been around for a while and they have become an extremely useful file format for business. One of the best features of the PDF is that it is useful for securing signatures so that contracts can be handled over the Internet. Today, we’ll go over how you go about signing a PDF in Windows.

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A Field Guide to Phishing Attacks

A Field Guide to Phishing Attacks

Despite the name being mildly amusing, phishing attacks are no laughing matter. These scams, in all their different forms, wreak havoc on businesses—ranking as the top breach threat in the 2020 edition of Verizon’s annual Data Breach Investigations Report, and successfully impacting 65 percent of United States organizations in 2019 as reported by Proofpoint’s 2020 State of the Phish Report. Avoiding them requires you to be able to spot them, so let’s go over the different varieties of phishing that can be encountered.

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Social Media Is A Tool For Any Sized Business

Social Media Is A Tool For Any Sized Business

Nowadays, social media companies have a lot of power and influence, which is part of the reason that so many of today’s largest businesses have adopted social media as a critical promotional tool. With the average person spending about two hours and 24 minutes on social media and messaging applications per day, this makes social media a clear opportunity for any sized business to embrace. Let’s consider a few ways this can be accomplished for these different businesses.

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What Exactly is Software-as-a-Service?

What Exactly is Software-as-a-Service?

Businesses have many problems they need to solve. With technology, the process typically starts with identifying a problem, researching solutions, and finding one that will successfully work to solve the problem. Traditionally, when dealing with technology, a company would procure the hardware and hire technicians to implement the solution and deploy the services needed. If they had to borrow money to do it, they would because the profits would presumably be more than the payments even with banks tacking on interest. 

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Is Security Being Sacrificed for the Sake of Convenience?

Is Security Being Sacrificed for the Sake of Convenience?

While this time of year is always huge for online retail, there is likely to be a much larger number of people turning to the Internet for their holiday purchases than usual… and, it would seem, a larger number of people taking security into consideration as they do so. Let’s examine how consumers are taking their data into their own hands and what this means for your business.

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Homeland Security is Warning Businesses to Update Google Chrome

Homeland Security is Warning Businesses to Update Google Chrome

We realize that it’s one thing for us to tell you how important it is to update your software. After all, we’re tech guys, so we worry about that kind of thing all the time. Hopefully, it’s quite another matter when Homeland Security does it, which is why we’re really hoping that you take heed of this warning and update Google Chrome.

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Smishing Isn’t as Funny as It Sounds

Smishing Isn’t as Funny as It Sounds

As serious as they are, cyberattacks aren’t always given the most serious-sounding names. We are, of course, referring to “phishing”: the manipulation of the user, rather than of a computer system, to gain access to data. Phishing can come in many forms, with some—like phishing someone via SMS message—doubling down on the silliness of the name. Let’s examine this variety, and why “smishing” is not something to trifle with.

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More Than 70 Percent of PCs Run Windows 10

More Than 70 Percent of PCs Run Windows 10

Ever since Windows 10 debuted in July of 2015, it has slowly risen in its market share. This has continued throughout the tumultuous times that 2020 has provided, as the OS has now reached a market share of 72.2 percent as of October. Let’s go over why this matters, and why—if you haven’t done so yet—you need to add your organization’s PCs to that number.

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How to Work Remotely Without Undermining Security

How to Work Remotely Without Undermining Security

With remote access being so popular right now, it is important that there is an awareness of how to maintain your business’ security while utilizing it. There are a lot of steps involved in doing so. Let’s go over some of the most important considerations that you need to weigh while your office continues to work remotely.

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Tip of the Week: How to Alter the Android 11 Power Menu

Tip of the Week: How to Alter the Android 11 Power Menu

If you need a reason to upgrade to Android 11, it comes with a highly useful selection of options when you access the menu that appears when you hold down the power button on your device. However, you have the option to add much more value to this menu. To do this, you’ll need to make a small investment in an automation-driven third-party application known as Tasker. 

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Adobe Retiring Support for Flash at Year’s End

Adobe Retiring Support for Flash at Year’s End

Flash Player—the familiar Adobe web application that first premiered in 1996—is finally going into retirement at the end of the year. This is quite a big deal, as Flash Player was (at least initially) instrumental to many of the platforms that so many rely on these days. However, what will this mean for your business?

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Monitoring Your IT is a Crucial Step to Success

Monitoring Your IT is a Crucial Step to Success

Your business’ technology is extremely important to your business’ success and ensuring that it is functioning as designed has to be an ongoing priority. This can be harder than you may think. Today, we’ll go over how you can actively confront this challenge and keep your IT running as it should. 

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Tip of the Week: Making the Most of Google Keep

Tip of the Week: Making the Most of Google Keep

The Android platform has various tools and applications available to assist users in keeping themselves organized and productive. One of these applications, Google Keep, offers particularly significant benefits. For this week’s tip, we’ll be going over some ways that you can use Google Keep to help “keep” track of the cornucopia of important information you need to process and retain.

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Some Budget Smartphones You Should Know

Some Budget Smartphones You Should Know

We’ve looked at the best phones (flagships), we’ve looked at some of the most innovative devices, but what happens if you don’t have $1,000+ to buy a smartphone? Many of the main manufacturers spend a lot of their marketing budgets highlighting their most expensive devices, so a lot of people don’t know that there are some very capable smartphones that don’t come with four-figure price tags. Let’s take a look at some phones that people can get that won’t empty their wallets.

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To Improve Collaboration Consider These 3 Variables

To Improve Collaboration Consider These 3 Variables

The modern business should be prioritizing its collaborative capabilities. After all, the benefits of collaboration include increased quality in products and services and customer service alike, all the while cutting costs. Of course, you may have already attempted to incorporate collaborative practices, but for some reason, they didn’t take. Let’s consider a few reasons that might have been the case.

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Tip of the Week: Activating Android Guest Mode

Tip of the Week: Activating Android Guest Mode

While you probably aren’t super enthusiastic about loaning out your mobile device right now, you may not have ever been. After all, you’re effectively handing over a bunch of personal data bundled into a convenient package. However, Android has had a feature that makes it substantially more secure to share your device for some time now.

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