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ISC has been serving the Louisville area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Cultivating Good Business Communication is Critical

Cultivating Good Business Communication is Critical

Communication is key to any good relationship, and this is even more true when that relationship is based in a business setting. This is the case whether you’re referring to the correspondence between an organization and its clientele, or the collaboration between employees as they complete their tasks. Let’s consider four things small businesses can and should do to create a communications strategy that encourages their success.

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What to Expect from 5G in 2021

What to Expect from 5G in 2021

2020 was a contentious—and for the wireless industry, momentous—year. Marking the official start of 5G networks, 2020’s events amongst mobile providers helped to reinvigorate an industry, while making some considerable shifts in the balance. Let’s consider some of these changes, and how the industry will continue to change for some time moving forward as 5G continues to grow.

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Tip of the Week: Being Courteous and Professional with a Mobile Device

Tip of the Week: Being Courteous and Professional with a Mobile Device

With how business is conducted today, the capability of your workforce to stay connected while mobile is important. However, it can be equally important that this connectivity doesn’t come at the cost of their manners. Let’s go over a few ways to be more polite as you work remotely using a mobile device.

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Tip of the Week: How to Implement Smarter Scheduling

Tip of the Week: How to Implement Smarter Scheduling

If your business is like most, you and your team likely rely on a schedule to keep your processes moving along efficiently… while also ensuring that everyone has something to work on at any time. However, this is often easier said than done, which is why there are now cloud-based software options that make your scheduling efforts a little smarter.

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Why Your Business Needs a Social Media Presence Right Now

Why Your Business Needs a Social Media Presence Right Now

Businesses around the world now find themselves in a situation unlike what most have ever seen. With so many trying to keep their distance from one another, many workplaces have deemed it necessary to close down for the time being or to operate remotely in order to reduce the risk they present to their clients and customers… but it isn’t as though these clients and customers are going to expect radio silence from these businesses.

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VoIP is a Great Tool for Remote Work

VoIP is a Great Tool for Remote Work

Social distancing has more or less confined many to their homes, and so many people have begun to adopt remote working to stay busy and to keep their workplaces operational. One way to assist these activities, VoIP (or Voice over Internet Protocol) is a massively helpful tool that many businesses use. Here, we’re going over why this is.

We’ll begin by reviewing the current situation.

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Google is Introducing Verified Business SMS to Android

Google is Introducing Verified Business SMS to Android

How often do you find a message in your SMS inbox that has clearly come from a business, but you almost have to wonder, simply because the incoming number seems to be randomized? Google has taken notice of this challenge, and so has rolled out a means for businesses to confirm that they are in fact the ones sending a particular message. 

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Why VoIP is a Great Option for Your Business Telephony Needs

Why VoIP is a Great Option for Your Business Telephony Needs

With all the communication options available today, it can still be hard to beat the convenience and simplicity of the telephone. However, the phone is far from a perfect solution - it can be expensive, for one. However, what if there was a way for you to get a fully-featured telephone service with a variety of tools, without having to pay an arm and a leg?

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How Business Communications Make Your Processes Better

How Business Communications Make Your Processes Better

Business communications, which is the succinct way to say the sharing of information between people both internal and external to a company, is a key player in that company’s success. Here, we’ll analyze the different types of communication that a business could leverage, and the solutions that best enable them.

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Business Email User Tips

Business Email User Tips

Email is one of modern society’s best ways of staying in contact on both a business and personal level, but only if you’re effectively utilizing it. We’ll help you implement best practices and other methods to get the maximum benefit of your chosen email solution.

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Conferencing Solutions for the Modern Business

Conferencing Solutions for the Modern Business

Modern businesses have a lot more room for flexibility than in the past, particularly in regard to meetings. With the inception of conferencing solutions, organizations have access to more dynamic tools to make the most of their meetings. Determining the best one for you, though, is not easy. We’ll help you make that choice in the simplest terms possible.

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Using Technology to Build Your Customer Relationships

Using Technology to Build Your Customer Relationships

Your relationships with your customers and clients are reliant on one thing more than any other: communication. In order to optimize this communication, many businesses are leveraging technology solutions, and are enjoying a variety of operational benefits as a result. Is your business one of them?

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Business Communications Are Changing Rapidly

Business Communications Are Changing Rapidly

Communication solutions for business are changing rapidly, and most of the new solutions go a long way toward using existing technologies that allow these organizations to save money and get more for the services they already pay for.

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Tech Term: What Does “Encryption” Mean?

Tech Term: What Does “Encryption” Mean?

Email is a solution that needs to be protected, lest you expose important information to any onlookers while messages are in transit. Encryption is one of the key ways you can make sure that your messages are safe, but email hasn’t always used this method to secure messages. In fact, it wasn’t until relatively recently that encryption became a staple of the major email providers.

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How to Keep IT and the Rest of Your Staff on the Same Side

How to Keep IT and the Rest of Your Staff on the Same Side

There are some facets to IT that are universally accepted as important, such as security. However, there are also others that create some conflicting opinions between management and IT personnel. When surveyed, business leaders and IT management held vastly different opinions as to the importance of various IT tasks. Is there a way to unify these priorities?

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Tip of the Week: Overwhelmed With Email? Try These 3 Helpful Tips

Tip of the Week: Overwhelmed With Email? Try These 3 Helpful Tips

Email is a central part of any functional modern office, but if you aren’t proactive in keeping your inbox under control, you could be wasting time on unnecessary messages or spam. If you want to get the most out of your workday, it’s imperative that you take back control of your business email inbox. Here are three ways that yourself and your employees can clean up your inboxes and waste less time throughout the work day.

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How VoIP Can Enhance Your Company’s Budget and Operations

How VoIP Can Enhance Your Company’s Budget and Operations

Chances are that you’re fed up with your in-house telephone network. It may have once been necessary to communicate with your employees and your clients by using a landline, but the modern office has since moved toward a more digital alternative in the form of Voice over Internet Protocol (VoIP) telephony.


Basically, VoIP uses your organization’s Internet connection to transmit your call to the receiver. It’s efficient because it provides a service via one that you already pay for, rather than adding an additional cost to your budget. However, VoIP provides several other benefits that can save your business money. Here are two of the best ways that VoIP helps your business’s communications become more cost-effective.

VoIP Eliminates an Unnecessary Cost
As we just mentioned, since VoIP uses your business’s Internet connection, it helps you avoid the fees of going through your local telephone provider for all of your telecommunication needs. Plus, most telecommunication providers will try to bundle telephone services with others, which can make it seem like you’re paying for services that you don’t want or need. With VoIP, you’re using an asset that you already have (and need) to cut down on operational expenses.

Granted, in order to guarantee that your VoIP system experiences minimal operational trouble, you need to focus on improving your Internet connection by either working with your Internet service provider or auditing your router’s performance. We recommend contacting technology professionals before implementing major changes to your IT infrastructure--especially one such as VoIP.

VoIP is Flexible
When you add new users to your organization’s network, if often entails some intensive cabling to ensure that the new user’s technology is connected to the in-house network and the Internet. However, as the amount of technology you accrue increases, the amount of space that you have for new workstations and server units decreases. This results in a complex network infrastructure that makes it difficult to effectively optimize operations. This is especially the case if your business is growing.

VoIP makes it much easier to provide new technology without all of the complex cables. Rather than set new telephone cables for each and every new worker that you onboard, all you have to do is make sure that they have a steady Internet connection. This makes it much easier to provide phone systems to your employees. However, you still need to be mindful of bandwidth, as VoIP can put strain on an unprepared network.

Does your business need a reliable communications solution that’s capable of improving operations? To learn more about VoIP, reach out to us at 502.292.5097.

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Can an Emoji Smiley Face Bring Down Your Network?

Can an Emoji Smiley Face Bring Down Your Network?

Technology grows more mobile with each passing moment, and emojis have popped up in places that nobody could have dreamt of. In particular, business communications have experienced a surge of emojis, but how (and why) is this the case? Aren’t emojis unprofessional? Shouldn’t they have no place in the business world? Well, let’s explore this a bit.

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