Information technology support has developed and evolved as the methods and equipment used have improved. As a result of this development, there are a variety of ways that managed IT providers can deliver additional value through their services. In this series, we’re exploring the many benefits a business can gather through managed services - here, focusing on the support available.
If we asked you to imagine a world where your IT never suffered from technical issues related to your business’ technology, would it feel too good to be true? Unfortunately, it’s impossible for your organization to prevent every problem related to your IT. What is possible is for your business to encounter higher productivity and less downtime with the help of a dedicated help desk solution.
Downtime is a major problem for businesses, and it’s largely a result of technology taking over the workplace. Since many jobs rely on technology to be done properly, it stands to reason that broken-down technology can pose a considerable issue for businesses--not to mention the costs that are associated with downtime and maintenance. A help desk can alleviate some of the pressure that the average employee feels as a result of relying on technology in the workplace.
All businesses need help with their technology, whether they realize it or not. The question is how they receive that support. Some organizations have access to an in-house IT department that can act as an IT resource to on-premise employees, but others might not have employees dedicated to this role.
Technology support can be one of the major pain points for businesses, and it’s not something that your organization wants to invest in without thinking about the details. Technology support as a service has a lot to offer when compared with the break/fix method. We’ll help you make the right decision by explaining why remote IT services are a major benefit for any business.
Let’s say that your team is deep within the throes of productivity on a major project, and even the slightest hiccup will knock off their momentum and derail all progress. What would happen if the software they need to do their job suddenly became unusable, or settings on their workstation get changed without their knowledge? Without a reliable IT department, you might be out of luck.
Consider, for a moment, what could happen if you let your employees service their own computer, or work on things without any oversight whatsoever. What if they accidentally misplace data, or remove a component that’s critical to the functionality of their workstation? The possibilities for something to go wrong are limitless. This is why you only want knowledgeable technicians working with your solutions.
However, what if you don’t have it in your budget to hire an experienced IT technician? There remain several opportunities for small and medium-sized businesses that may (or may not) have an internal IT department. ISC’s help desk solution is among them; it’s capable of providing your team with the support it needs to keep operations moving forward. We can act as your outsourced IT department, whom you can contact at any time should support be needed.
Here are just a few of the many benefits that come with ISC’s help desk solution:
With a help desk solution, you can have near-constant access to technical support for your business’s mission-critical systems. If your team needs help with an issue, we’re here to help walk them through it. Our team can even remotely access your systems and resolve the problem, which cuts out the expense of an on-site visit, and resolves the issue quickly and efficiently.
Assistance from professional techs
One of the greatest benefits you get from working with our help desk is that you’re not receiving support from some hack halfway across the world; you’re instead working with someone who has a working relationship with your business, and someone who is invested in the success of your organization. We succeed when you succeed, so we’re always happy to go the extra mile for our clients.
Single point of contact
Nobody likes to deal with vendors, and it can be an excruciatingly painful process when your organization has to contact multiple vendors just to troubleshoot a technology component. Instead of reaching out to each one individually, you can contact ISC, and we’ll act as a single point of contact so that you can keep operations pushing forward.
Does your SMB have the technology support it needs to ensure maximum efficiency? IT management and maintenance isn’t something that the average office worker should be handling; you want only the best and brightest minds caring for your hardware and software solutions. ISC can provide you with the tools and services you need to succeed. To learn more about our help desk solution, or to ask about our other outsourced IT services, reach out to us at 502.292.5097.
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