The role of professional services companies in our society dictates that they need access to information as efficiently as possible. Some of the most crucial jobs in our society would be labeled professional services. Today, we are going to go through three of those careers--lawyers, accountants, doctors--and we will go on to describe just how each of their industries benefit from the presence of managed IT services.
Small and medium-sized businesses (SMB) have historically been restricted in what they can do with their technology infrastructures. However, there are now options that an SMB can leverage that enable it to accomplish more with their infrastructure - but this requires the SMB to have a plan in place.
More small businesses today depend on their IT. If that technology isn’t working as intended, it can really stymie an organization’s ability to be effective. Our strategy of managed IT support and services can do quite a bit towards keeping a business running efficiently. Today, we’ll take a look at managed IT to see how proactive monitoring can deliver enhanced efficiency to businesses.
The business landscape can be unforgiving. It can be filled with landmines that slow progress to a crawl and blitzes that send your head spinning. If you were to compare the business world to history's great battles, technology solutions are a business’ weapons. They are the tools used to make the everyday grind possible. The more advanced an army’s technology, the bigger the edge they have over outfits that don’t have that technology...as long as it works as intended.
How much money does your business waste on managing its technology solutions? You might be surprised by the answer to this question. Depending on the way that your organization takes advantage of technology, you’ll have different needs than other businesses, but no matter what kind of organization you manage, it’s critical that you try to get the best return on investment for your solutions.
Every business needs technology support. This statement is more true today than it has ever been before. As your organization adds new technology to its infrastructure, it will naturally grow more complex and difficult to maintain. Thankfully, you don’t necessarily have to go about this alone. By working with an outsourced third party, your business can take advantage of all kinds of great solutions for a fraction of the cost.
Small businesses often have to rely on different means to achieve the same level of project management as enterprises. This is due to the demands of project management being significantly different in scope, but also the way that your company implements new technology solutions. Instead of worrying about the specifics of project management, you can outsource these responsibilities to a managed service provider.
Your business relies on its technology being maintained properly, but it’s not always as simple as updating a software application or replacing a hard drive following a catastrophic failure. You have to think about who you’re paying to maintain your technology solutions, if there’s anyone doing it at all. You need to consider what happens when you lose data or when your organization experiences downtime. How do you keep technology from becoming a hindrance for your business?
How does your organization manage its IT? For some businesses, it’s not an easy choice or even a remotely affordable one. Some companies are forced to endure subpar services from break-fix IT providers that don’t necessarily have the tools available to prevent issues from happening. Others try to prevent issues from evolving into major concerns. These others are the organizations that have the right idea behind technology maintenance.
IT maintenance is something of a sensitive topic for some organizations. While most understand that it needs to be done, they often don’t have the resources to make it happen, either due to a limited budget or timeframe. How does your business handle IT maintenance? If your organization is having troubles managing its annual technology budget, or if you are consistently experiencing profit-sapping downtime, consider managed IT services the answer to your problems.
Who would you rather hire--an employee who comes in late, after your systems have encountered an issue, and takes twice as long to fix them as he said, or an employee who was ahead of the game, and managed to avoid issues before they influenced your business? This scenario is precisely the same one that you encounter when you weigh a break/fix IT provider against a managed service provider.
Technology maintenance and management is one of the major pain points of all businesses, but it comes more easily to large organizations that have large budgets. Unfortunately, small organizations are often left out, placing such an important aspect of managing their business on the back burner. How, then, can you take advantage of proactive IT maintenance without breaking your budget?
Fundamentally, business is simple: if you take in more revenue than you have expenses, your company is a success. There are just so many elements to manage to ensure that revenues outpace expenses that it becomes difficult to ascertain what you can do to cut costs and see a higher degree of profitability for your efforts.
If you have an internal IT department, chances are that they’re functioning in a similar manner to a help desk team. They provide technology support for your less-adept employees, or those who encounter errors that they’re unable to resolve. Chances are that your IT department could use a hand every now and then, so here are a few ways you can lighten their help desk workload to free up time for more efficient purposes.
Invest in Employee Education
Have you ever encountered the problem of employees not knowing how to use a new solution so they end up asking IT too many questions? This can eat up a significant amount of time and resources that you can’t afford to waste. Yet, you can’t let your team handle their own IT issues; not without first educating them about how to best approach the problem.
One way that you can address this problem is by educating your employees on basic best practices, including email inbox management, network security, and so on. The more time that you invest in training your employees on how to be autonomous--without the help of IT--the more time that you can save in the long run. Plus, this kind of professional development is beneficial for your employees, too.
Set Up A Documentation Center
Have you ever resolved a problem that’s been asked multiple times, to the point where it just gets frustrating and time-consuming to answer the same question over and over again? This is often the case with IT support. In times like this, it would be helpful if you had a center where you can direct users who might be having trouble with basic issues that are frequently encountered. This is what we call a documentation center. If you have one, your techs can simply send a link to the file containing instructions on how to fix a basic problem.
Outsource IT Support
One of the easiest ways that your business can help your help desk is by outsourcing some responsibilities to a managed service provider. In most cases, your organization will have to focus on one of two responsibilities. You will either focus on management and maintenance of your IT, like applying patches and security updates, or you will focus on keeping operations moving forward. Yet, you’ll probably only have time for one of these, so you’ll be presented with a dilemma that’s not easy to resolve. Which one is more important?
In situations like these, ISC is happy to help. Our trusted technicians can work with your team to ensure that they’re not held back by minor IT hiccups, while your in-house team can work toward implementing new and innovative solutions designed to improve operations. Or, if your in-house team wants to focus on providing support, we’re happy to innovate for you.
To learn more about our managed IT services, reach out to us at 502.292.5097.
Running a business is hard. As a business owner, you know this better than anyone else. You have to juggle your assets, manage your workforce, and schedule out tasks to those who are most qualified. Yet, there will likely come a time when a task comes along that nobody within your business is qualified to perform. For many organizations, this task is IT management.
The truth is that outsourcing is a valid option for businesses these days, and it’s especially valuable for small businesses that have a limited budget or workforce. Some small businesses have trouble attracting and retaining top talent, especially in remote areas with a limited amount of talent to choose from in the first place. Others simply don’t have time to deal with routine maintenance, which will inevitably lead to broken technology.
One of the best ways to take advantage of outsourcing is for your organization’s technical needs, like IT management and maintenance. You started your business so that you could do what you love and turn a profit. If you’re focused on these goals rather than managing your technology 24/7, you’ll find that, all of a sudden, your dreams are within your grasp.
Besides, wouldn’t it be nice to know that your technology is being handled by professional technicians? You don’t want just any computer novice performing maintenance on your business’s IT. Information technology is difficult to handle at times, and failing to manage it properly can lead to disastrous results. If your company’s server were to fall victim to an untimely hardware failure, you could be looking at massive repair costs or replacement fees. That’s not even mentioning the irreplaceable data that was lost when the server went down. Unless you have support that’s ready and able to help at any given moment, these disasters could very well break your business and impede your progress further.
By outsourcing this need to ISC, you can essentially eliminate this uncertainty. By having us on standby and ready to assist you with your technology at all times, you can say "goodbye" to downtime and say “hello” to productivity. Even if you have an in-house team of technology professionals working to keep your workstations and servers working as intended, they likely don’t have enough time and resources to implement new and exciting technology solutions. We’re sure that your technicians could use a break from working around the clock, and you’ll appreciate having an extra set of eyes on issues that can prevent them from turning into major problems.
Our trusted technicians want to see you succeed, and they’ll work hard to make sure that it happens; that’s more than any ordinary break-fix IT company can offer. If your organization could use a hand with both technology management and implementing new solutions, give us a call at 502.292.5097.
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