24/7 Help Desk
Keep downtime from plaguing your business’ operational efficiency.
ISC is your one-stop-shop for all of your IT support needs. Properly-functioning information technology is essential to the success of every business. When that IT isn’t working as it should, it can create a number of issues for your employees, and ultimately your business’ ability to complete projects, create revenue, and sustain efficient operations.
Our knowledgeable and proficient technicians know that you need your IT up and running properly if you want to meet your expectations. That’s why we offer our comprehensive help desk service. If your IT is on the fritz, call one of our certified technicians 24 hours a day, seven days a week, 365 days a year, and we will help your staff resolve their most annoying IT issues.
Real-Time Expertise Just a Phone Call Away
Our Technicians are Armed with Industry Leading Technology
As Kentuckiana small and medium-sized businesses have begun to implement some of today’s most powerful technology solutions to mitigate many of their company’s most pressing operational problems, they often demand that their IT staff have the availability to fix any problem that arises to avoid the costly downtime that can really sink the profitability of an organization. Whether they are made up of in-house technicians, or the trustworthy technicians from ISC, you can now provide your end users with 24/7/365 technical support for all of their hardware and software issues.
Mitigate Risk With Remote Support
Solving IT problems does not need to put stress on your employees.
When technology doesn’t work as intended, it can be both a drain on productivity and employee morale. With our 24/7/365 Help Desk, employees always have a number to call that will quickly put them in touch with the IT support they need to solve their technology woes.
In calling our comprehensive help desk for a resolution to your IT issues, our technicians will use our state-of-the-art remote monitoring and maintenance solution to securely gain remote access to the system in question. Our technicians are versed in ITIL best practices and can provide your organization the support that you need to keep your core technology functioning properly.
Our help desk solution provides the following features:
- 24/7/365 support from certified friendly and knowledgeable technicians
- Fast and reliable call resolution
- Remote access and support
- Access to tiered support
- HIPAA and SSAE16 SOC2 compliant
- Indexed logs for critical IT services
- Technicians versed in ITIL best practices
- Support for Microsoft, Apple, and Linux
If you are searching for a solution to support your company’s crucial end-point technology, look no further than ISC. If you would like more information about our 24/7 Help Desk and our other productivity-building managed IT services, contact us today at 502.292.5097.
What Our Clients Say
ISC’s Security Risk Assessment helped our Practice meet our HIPPA Compliance and Meaningful Use requirements and the Advanced Security Assessment and Network Security solutions provide ongoing protection for our Network and Patient Data.
ISC’s IT Consulting, Sourcing and Managed Support Services provides a Total Solution for all our IT needs. They met with us to understand our business, budget and IT requirements. They implemented the solution and their Managed IT Services provide ongoing protection for our supply chain. This allows us to focus on growing our business and serving our customers’ needs. We have peace of mind that our IT is supported and our customer data is protected.
It wasn't until someone called to see if we had an IT service provider that I realized I have used the services of ISC for over 20 years and have relied on their expertise. In a previous job, ISC managed our SQL server and POS system for 30+ stores in 5 states plus our office network. In my present job, they have been there when we expanded from a 3-person office to over a dozen employees across 4 states. We are able to collaborate using Microsoft Office 365 and a virtual private network. The staff is experienced, knowledgeable and extremely helpful. I wouldn't trust anyone else.
As a mid-size manufacturer of custom woodwork our operations are large enough to be complex but too small to justify an internal IT staff. ISC has been an ideal fit for us. Capable, responsive, cost-efficient, and they share our customer-centric values. ISC allows us to focus on what we do best with the peace of mind knowing our IT infrastructure is in good hands.
I am pleased to strongly recommend the team at ISC Kentucky. For years we attempted to support our IT hardware and software installation/upgrade needs internally with limited success. The ISC team effectively assessed our current state, established and executed an improvement plan that covered immediate needs AND projected risks, and have consistently supported our ongoing needs…largely via remote access…in a timely and efficient manner. Partnering with ISC has been clearly one of the best decisions we’ve made for our business…so we can focus on the business.
I could not be more satisfied with ISC Kentucky. They were vital in advising, implementing, and supporting my family medicine practice network. Every time I have needed network support their service was prompt and courteous. I feel that I am a valued customer and they have my best interests in mind.
We have been using ISC Kentucky for almost 2 years. We were in the market looking for an IT company to take care of our needs as a skilled nursing home. One of our board members uses ISC and gave us James Naive as a contact for them. We have been more than satisfied with their work and their knowledge of what we needed and when we needed it. They came in and looked around our building assessed what we had and developed a plan for us to follow to get where we needed to be. I rest much more comfortably knowing that our IT solutions are in their hands. I would highly recommend ISC Kentucky to anyone looking to solve their IT problems. ISC have professional and knowledgeable staff that have handled any situation that we have had in the last 2 years.
As a company we brought in ISC to handle the equipment at our office and 16 locations. They have provided excellent customer service on all levels. They are quick to respond and to resolve any issues. Their office and service staff is efficient, knowledgeable and professional. ISC staff will be instrumental in our planning for the next year. They have been a real asset to our company. We appreciate the relationship and service they have provided.
I have always been completely satisfied with the IT service and support I have received from ISC Kentucky. I have not had to worry about our IT needs since 2008 when we decided to use your services Thanks for all that you do for Rueff and Associates!